If you did not receive your order within the stipulated time, please contact us. We will verify what happened with the company responsible for your shipment and will contact you with a response as soon as possible.

• Shipping service is completely free within Colombian territory.
• International shipping costs USD 30 to Latin America and USA.
• Shipping to Europe costs 35 Euros.

(The shipping cost will be added to the invoice, and will depend on the customer's location)

The delivery time for Bogotá and its surroundings (Sabana) is 1 to 3 business days.

For the following cities, the delivery time is 2 to 4 business days: Medellín, Cali, Barranquilla, and Cartagena.

For the rest of the country, we will deliver your order within 3 to 5 business days.

The delivery period will begin to count from the confirmation of your payment by DIVINA CASTIDAD and the analysis of the data, which may take one business day.

For international shipments, the delivery time is 15 to 20 business days.

Which company is responsible for shipping the products?

The companies responsible for shipping are:

• 4-72
• Servientrega
• UPS
• FEDEX
• DHL

To track your order, you can access "my account." After logging into your account with your username and password, access "view order" and then "order tracking."

To change the delivery address of your order, please contact our Contact Us to process your request

If you did not receive your order within the stipulated time frame, please contact us at "Contact Us". We will verify what happened with the company responsible for your shipment and will contact you with a response as soon as possible

To protect all your data, DIVINA CASTIDAD has important security systems:

• PAY-U PLATFORM (one of the largest purchase system companies in the world). This platform ensures that all your personal data such as shipping address, credit card details, and order history will not be disclosed. This technology also prevents third parties from accessing the information.

 Information exchange

 DIVINA CASTIDAD will not sell or transfer your data to third parties.

PAY-U platform for all credit cards.

Remember that you can make your purchase with a credit card: VISA, MASTER CARD, DINERS, or AMERICAN EXPRESS and pay in installments as you wish with your financial institution.

PSE · Checking or Savings Account

Secure online payment or through a checking or savings account.

Remember to enable your checking/savings account for online purchases.
Don't forget to unblock pop-up windows in your browser to avoid inconveniences when making the payment.

CLARIFICATIONS

• Once your purchase is complete, it is not possible to change your payment method.
  • If you pay with a credit or debit card and your payment was rejected, we recommend contacting your bank.
  • Card issued abroad.
  • On our online portal, you can make transactions with international credit cards. Please note that validating your payment may take a little longer.
  • Payment with two credit cards: It is only possible to use one credit card for payment

There are several reasons why a payment might be rejected. If you paid with a credit card, your request might not be approved due to security reasons.

It could also be rejected due to insufficient funds. In any case, we recommend contacting your financial institution.

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